Last Updated: February 2026
TCC Marketing Ltd, trading as SILK (“we”, “us”, or “our”), is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
1. WHO WE ARE
TCC Marketing Ltd is the data controller responsible for your personal information.
- Registered Office: Annecy Court, Ferry Works, Summer Road, Thames Ditton, Surrey, KT7 0QJ, UK.
- Company Number: 08424152
- Contact Email: [email protected]
- Phone: +44 203 488 7175
2. INFORMATION WE COLLECT
We may collect and process the following data about you:
- Identity Data: Name, job title, and company name.
- Contact Data: Business email address and phone number.
- Technical Data: IP address, login information, browser type, and time zone settings.
- Usage Data: Information about how you use our website (pages viewed, clicks, and scrolling behavior).
- Marketing Data: Your preferences in receiving marketing from us.
3. HOW WE COLLECT DATA
- Direct Interactions: When you fill out forms on silkcomms.com, subscribe to our newsletter, or contact us via email/phone.
- Automated Technologies: As you interact with our website, we use cookies and similar technologies to collect Technical Data.
- Third Parties: We may receive data from analytics providers (like Google) or business-to-business lead generation tools.
4. LEGAL BASIS FOR PROCESSING
We only use your data when the law allows us to. Most commonly, we rely on:
- Legitimate Interests: For B2B marketing and business administration, where our interests do not override your fundamental rights.
- Contractual Necessity: Where we need to perform a contract we are about to enter into or have entered into with you.
- Consent: For specific marketing activities or when you apply for a vacancy.
- Legal Obligation: Where we need to comply with a legal or regulatory requirement.
5. DATA TRANSFERS (INTERNATIONAL)
We use industry-leading tools to manage our business, including HubSpot (CRM) and MailerLite (Email Marketing). These providers may store data on servers located in the United States.
To ensure your data is protected, we rely on:
- The UK Extension to the EU-US Data Privacy Framework: For providers who are self-certified.
- Standard Contractual Clauses (SCCs): Approved by the UK Information Commissioner’s Office (ICO) to ensure equivalent protection.
6. WHO WE SHARE DATA WITH
We do not sell your data. We may share information with:
- Service Providers: Such as IT and administration support (HubSpot, MailerLite).
- Professional Advisers: Lawyers, bankers, and insurers.
- Legal Authorities: If required by law.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business “need to know.”
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws, including the right to:
- Request access to your personal data.
- Request correction or erasure of your data.
- Object to or restrict the processing of your data.
- Request the transfer of your data.
- Withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected].
10. COMPLAINTS
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.